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| New ! | ||
Invisible: How Millennials Are Changing The Way We Sell Meet the Millennials: born after 1975, they are a new generation of consumers with extraordinary buying power. With a mantra of “My way, Right away, Why pay,” they expect sales staff to be simultaneously available and invisible. But how do you disappear and still deliver quality service? T. Scott Gross tackles this apparent contradiction with a powerful approach. Learn how to increase your organization’s success with Millennials, in addition to the Gen Yers, Boomers, and Traditionalists that preceded them. |
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| Books | ||
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| ALL SIX BOOKS (Save $20.70) | $75.00 | |
Positively Outrageous Service Second Edition |
$18.95 | |
When Customers Talk |
$18.95 | |
Borrowed Dreams…The Roughest,Toughest Jobs |
$24.95 | |
The Service Prescription : Healthcare the Way It Was Meant to Be! |
$18.95 | |
Pocket POS…Big Ideas for Delivering Positively Outrageous Service » Learn More |
$6.95 | |
Pocket Microbranding…Build Powerful Personal & Local Brands » Learn More |
$6.95 | |
| CDs, DVDs, and Online Services | ||
| Positively Outrageous Service (seminar CD – 1 hour) | $9.95 | |
| MicroBranding (seminar CD – 1 hour) | $9.95 | |
| Positively Outrageous Service (seminar DVD – 1 hour) | $39.95 | |
| E-Books (Download after Purchase) | ||
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Pocket POS (Kindle & EPUB Edition)…Big Ideas for Delivering Positively Outrageous Service » Learn More |
$2.95 | |
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Pocket Microbranding (Kindle & EPUB Edition)…Build Powerful Personal & Local Brands » Learn More |
$2.95 | |
How to copy downloaded *.prc documents to your Kindle
» Learn More About Kindle Reader How can I read EPUB books? There are a variety of hardware and software devices that can read books in the EPUB format. You can read EPUB books on anything from a blackberry or iPhone, to a computer, or a dedicated reading device such as the Sony Reader or the Nook. |
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| Custom Training | ||
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eMasteryGroup In good times, we train hard. In bad times, the smart guys train even harder. Sure, we can deliver a keynote and to be a bit immodest, we’re good at keynotes. How did our keynotes evolve from a lesson plan to industrial strength entertainment? Training! We’ve given our keynotes so many times that science has turned to art. |
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