Positively Outrageous Service
Positively Outrageous Service Second Edition
Does your service make customers say "Wow!"?
If not, your business and profits are going elsewhere. T. Scott Gross provides the keys to delivering the WOW that keeps customers coming back for more. His secret formula for success is Positively Outrageous Service, or POS.
Through heartfelt and often humorous anecdotes, Gross provides examples of POS in action that illustrate how cultivating over-the-top customer service can energize your business. His insights reach beyond gimmicks and giveaways to guide all aspects of
Learn how to serve outrageously, and you won’t need to worry about big-league retailers. Positively Outrageous Service gives any business a competitive edge.
“All I have learned from you has made me more aware and appreciative of these (POS) encounters and the people that are out there providing service. Thanks for your stories and sharing what you learn, but also all you share about the goodness of ordinary people in the world! You may help businesses succeed, but more importantly you remind people that what they do and how they do it does make a difference in this world.”
Kathy Brady, San Antonio TX
“I am enjoying reading the stories…so much so that by the end of the 2nd chapter, I made the decision to 1) adopt the practice and have more fun with my business and 2) purchase several copies along with CD & DVD versions to give/share with my tenants and other friends in business.”
Fred Larmore, Richmond VA
“I love reading anything you write and I get so many compliments from our Birthday VIPs when they get their birthday package and find a copy of one of your books. You have a great many fans here in Sunny South Florida!”
Elizabeth Silverman, Catering by Lovables
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