T. Scott Gross

The U.S. healthcare system is about to be caught in the rising tide of aging Baby Boomers. This is a crisis all by itself. Add in the fact that an already chronic shortage of nurses is about to worsen dramatically and you have the makings of a true national disaster.

Now for a bit of good news… please! Ask a nurse why he or she is hanging up the stethoscope and the answer won’t be money or long hours or grueling work. Many, if not most retiring nurses will tell you that nursing just isn’t fun anymore.

And along comes The Service Prescription : Healthcare the Way It Was Meant to Be with just the right balance of fun, tenderness, and practical advice for putting the ‘care’ back into healthcare.

Wherever and however you practice the healing arts, The Service RX is the book to read!

You will learn:

• What patients really want.
• How office design impacts patient satisfaction.
• How to assemble a winning team.
• All about creating a meaningful, powerful, personal brand.
• The four simple steps for making patients say wow!
• How to keep valuable staff working hard… and loving it!

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