The Service Prescription « T. Scott Gross

The Service Prescription

The Service Prescription – Frequently Asked Questions

Question
· What qualifies the authors to write a customer service book on healthcare? · What was the motivation for the book? · Can customer service ever be fun in a healthcare setting? · Can what you preach be duplicated?

Answer

· What qualifies the authors to write a customer service book on healthcare?

Scott, a customer service expert renowned for Positively Outrageous Service, is an EMT-B; Karyn, a humorist and nationally recognized platform speaker, is an RN; and Greg runs a showcase dental practice where he has applied Scott’s POS principles to the delight of his customers!

· What was the motivation for the book?

Doctors are leaving medicine and nurses are leaving doctors! We have a healthcare crisis looming and we can make a difference.

· Can customer service ever be fun in a healthcare setting?

We have collected numerous stories from all walks of healthcare to prove that even when there are serious situations, caring, tender moments sometimes coupled with a sense of humor eases the pain…and can even make you laugh out loud!

· Can what you preach be duplicated?

Our co-author Greg Ayers is living proof that the answer is yes!

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