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Why Service Stinks

Why Service Stinks – Frequently Asked Questions

Question
·  What are the four elements of customer service?
·  What is the biggest cause of stinky service?
·  So what questions should be asked in the interview?
·  Can personality profiling work?

Answer
·  What are the four elements of customer service?

The Server, the Boss, the Customer, and the Environment.

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·  What is the biggest cause of stinky service?

It is a mismatch between the behavioral requirements of the job and the personality of the applicant.

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·  So what questions should be asked in the interview?

I’ve made a list of 12 revealing questions, with follow-up questions that dig deep, that exposes their ability, motivation, ethics, weaknesses, and more.

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·  Can personality profiling work?

Yes, if you establish a composite personality for a specific job.

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T. Scott Gross & Co., Inc.
P.O.Box 291277
Kerrville, TX 78029-1277
Phone: (830) 792-5555
Mobile: (210) 363-1144
E-Mail: scott@tscottgross.com or buns@bizstx.rr.com.com

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Scott & Melanie Gross

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