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	<title>T. Scott Gross</title>
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	<description>Positively Outrageous Service</description>
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		<title>Meet Generation Y</title>
		<link>http://tscottgross.com/2011/07/meet-generation-y/</link>
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		<pubDate>Thu, 07 Jul 2011 13:22:51 +0000</pubDate>
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				<category><![CDATA[Invisible]]></category>

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		<description><![CDATA[How changing expectations are shaping the way we think about customer service.]]></description>
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		<title>Could Women Be The Superior Sex?</title>
		<link>http://tscottgross.com/2011/03/could-women-be-the-superior-sex/</link>
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		<pubDate>Tue, 01 Mar 2011 16:33:09 +0000</pubDate>
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				<category><![CDATA[Click 2 - POS at Work]]></category>

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		<description><![CDATA[Persons who are emotionally powerful no doubt will be more creative and productive employees.]]></description>
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		<title>POS Marketing</title>
		<link>http://tscottgross.com/2011/02/pos-marketing/</link>
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		<pubDate>Sun, 20 Feb 2011 17:06:56 +0000</pubDate>
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				<category><![CDATA[T. Scott Gross]]></category>

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		<description><![CDATA[Learn how to apply four principles to build your business in your community.]]></description>
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		<title>Your Customers Are Sweating the Details&#8230;</title>
		<link>http://tscottgross.com/2011/02/your-customers-are-sweating-the-details/</link>
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		<pubDate>Mon, 14 Feb 2011 19:50:58 +0000</pubDate>
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				<category><![CDATA[T. Scott Gross]]></category>

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		<description><![CDATA[What unrecognized fundamentals are shaping your industry and what might be the result if your really did master them?]]></description>
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		<title>Bite My Butt</title>
		<link>http://tscottgross.com/2011/02/bite-my-butt/</link>
		<comments>http://tscottgross.com/2011/02/bite-my-butt/#comments</comments>
		<pubDate>Mon, 14 Feb 2011 19:22:34 +0000</pubDate>
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				<category><![CDATA[Click 2 - POS at Work]]></category>
		<category><![CDATA[T. Scott Gross]]></category>

		<guid isPermaLink="false">http://www.tscottgross.com/blog/?p=263</guid>
		<description><![CDATA[Using creativity in your advertising will make you stand out and be memorable.]]></description>
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		<title>Training Doesn&#8217;t Work!</title>
		<link>http://tscottgross.com/2010/12/training-doesnt-work/</link>
		<comments>http://tscottgross.com/2010/12/training-doesnt-work/#comments</comments>
		<pubDate>Thu, 30 Dec 2010 20:48:56 +0000</pubDate>
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				<category><![CDATA[T. Scott Gross]]></category>

		<guid isPermaLink="false">http://www.tscottgross.com/blog/?p=258</guid>
		<description><![CDATA[Why traditional training cannot be a substitute for mastery.]]></description>
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		<title>What Customers Really Want</title>
		<link>http://tscottgross.com/2010/12/what-customers-really-want/</link>
		<comments>http://tscottgross.com/2010/12/what-customers-really-want/#comments</comments>
		<pubDate>Tue, 07 Dec 2010 15:01:16 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Click 2 - POS at Work]]></category>

		<guid isPermaLink="false">http://www.tscottgross.com/blog/?p=254</guid>
		<description><![CDATA[From a survey pool of over 10,000 consumers polled every month for 10 months, here are the five most wanted responses for a retail transaction.]]></description>
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		<title>The Christmas Man</title>
		<link>http://tscottgross.com/2010/11/the-christmas-man-2/</link>
		<comments>http://tscottgross.com/2010/11/the-christmas-man-2/#comments</comments>
		<pubDate>Tue, 30 Nov 2010 14:58:58 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Click 1 - POS Stories]]></category>
		<category><![CDATA[Click 3 - Read My Shortz]]></category>
		<category><![CDATA[Positively Outrageous Service]]></category>

		<guid isPermaLink="false">http://www.tscottgross.com/blog/?p=251</guid>
		<description><![CDATA[This SWA story is a POS Christmas classic. You'll remember it...always.]]></description>
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		<title>Best Buy&#8217;s Success Secret</title>
		<link>http://tscottgross.com/2010/11/best-buys-success-secret/</link>
		<comments>http://tscottgross.com/2010/11/best-buys-success-secret/#comments</comments>
		<pubDate>Sun, 21 Nov 2010 21:45:37 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Click 2 - POS at Work]]></category>
		<category><![CDATA[T. Scott Gross]]></category>

		<guid isPermaLink="false">http://www.tscottgross.com/blog/?p=247</guid>
		<description><![CDATA[Good hiring, good training, and mastering the values that consumers will pay for adds up to happy customers.]]></description>
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		<title>I Pledge Allegiance&#8230; Amen!</title>
		<link>http://tscottgross.com/2010/10/i-pledge-allegiance-amen/</link>
		<comments>http://tscottgross.com/2010/10/i-pledge-allegiance-amen/#comments</comments>
		<pubDate>Fri, 29 Oct 2010 14:23:12 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Click 1 - POS Stories]]></category>
		<category><![CDATA[T. Scott Gross]]></category>
		<category><![CDATA[Positively Outrageous Service]]></category>
		<category><![CDATA[T Scott]]></category>
		<category><![CDATA[T Scott Gross]]></category>

		<guid isPermaLink="false">http://www.tscottgross.com/blog/?p=243</guid>
		<description><![CDATA[From a local small town city council meeting to an American Airlines concourse at DFW, we honor our country and our men and women in uniform.]]></description>
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